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EAST TOWN DIGITAL / SERVICES

AI solutions & automation for businesses in Indonesia

East Town Digital helps businesses in Indonesia apply AI to everyday work. From conversation analysis and service evaluation to workflow automation, we connect AI capabilities with the applications, data, and processes your team already uses.

AI agents and agent harnesses

Our team uses a range of agent harnesses in software development. A harness manages context, instructions, tool access, and the steps an agent follows. For business applications, this approach can support AI-assisted workflows connected to your systems. Permissions, action limits, testing, and human approval points are defined around the work involved.

AI training based on goals and data readiness

AI training starts with a goal, sample data, and a way to measure results. We discuss data preparation, knowledge organization, evaluation, and configuration to fit your business context. The choice between prompting, knowledge retrieval, and model training such as fine-tuning follows a review of data and feasibility. Adding documents to a knowledge base is not the same as retraining a model.

Speech-to-text and conversation analysis

Recorded conversations can support transcription, speaker role identification, rubric-based evaluation, and coaching. Our development experience covers audio-to-transcript workflows, AI evaluation grounded in reference knowledge, result review, and report exports. Audio quality, language, specialist terminology, and privacy requirements are part of the discussion.

Start with one workflow you can evaluate

Tell us which task you want AI to help with, which applications you use, and what data is available and permitted for processing. We discuss initial scope, evaluation examples, model service costs, integration, and human oversight. AI results need testing against representative examples. Accuracy targets and operational benefits should be agreed around your needs, without assuming every automated result will be correct.

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Tell us about your business needs.

Send a summary of your workflow, challenges, and target timeline through WhatsApp. Examples of spreadsheets or applications you use help us understand the project.

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